e-Inclusion Working Experiences

The following are the experiences focusing on e-accessibility, usability and e-inclusion:

Research Consultant StudioNavarra October 2012 – Present

Consulting activities focus on:

  • e-accessibility
  • e-democracy
  • Data Quality
  • Privacy
  • EU CIP-PSP & 7FP
  • Creative Research Methods

Patrizia Bertini E-Accessibility Professional Services January 2000 – April 2009

Free-lance Independant Consultant and Researcher specialized in e-accessibility auditing and project management. Other activities included:

  • Professional training for Marketing, Legal and Technical teams to better understand e-inclusion, accessibility, HCI and the international regulatory framework;
  • Accessibility evaluation with disabled users & WCAG conformance;
  • Usability and interface analysis;
  • User needs analysis;
  • e-government & e-democracy consultancy

Researcher EIAO – European Internet Accessibility Observatory September 2004 – March 2008. Italy/Norway

Participation in the EIAO (European Internet Accessibility Observatory) project, an European IST project.  Research activities included:

  • Interviews with end users and stakeholders;
  • Data analysis;
  • User needs’ definition and formalisation;
  • User interface analyses;
  • Contribution to the UWEM (Unified Web Evaluation Methodology);
  • Dissemination activities [including writing articles for several national and international media, TV and radio interviews, presentation at conferences].

Research assistant at e-democracy center April 2006 – December 2006. Geneva Area, Switzerland

Research activity included an extensive mapping and analyses of current e-democracy activities in Italy and an evaluation of the impact and benefits of usability/accessibility as a mean to overcome digital divide and promote citizens’ e-participation.

Accessibility Senior advisor Trust Italia Spa / Verisign Inc Italian Partner June 2003 – October 2005 Terni, Italy

Training technical, legal and marketing teams, definition of a certification path to evaluate websites’ e-accessibility.

Research Fellow ITTK (Hungary) August 2004 – September 2005. Budapest – Hungary

The research activities were performed under the e-Hungary scholarship. The focus of the research was the analysis of the impact of DTT (Digital terrestrial Television) and e-government TV based applications as a mean to overcome digital divide and involve elderly citizens within the information society.  Other research included an detailed comparative analyses on existing DTV business models and the applications’ usability.

Accessibility advisor We@service May 2003 – October 2003. Milano – Italy

Consultancy on an e-banking application interface. Activity included: user tests, HCI analyses, auditings and retrofitting plans.

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