About
Hello, I’m Pat.
I design how digital product organisations work, and how regulation lives inside them. Based in London, I work in English, Italian and Hungarian.
Why I do this
The regulation keeps changing. The problem does not.
Compliance specialists know what regulation requires. Operations leaders know how product organisations actually run. I work in the gap between them, turning regulatory obligation into the workflows, controls and evidence that teams can run without stalling delivery.
I started with accessibility, contributing to UWEM, Europe’s harmonised methodology for accessibility evaluation, and to EIAO, an observatory built to make compliance measurable across member states. Then data protection, through doctoral research at the LSE. Then a decade at Intuit, Babylon Health and TrueLayer, embedding GDPR, PIPEDA, HIPAA and CCPA into the operating model. Then the European Accessibility Act at 8×8. Now the AI Act.
A systems thinker trained as a sociolinguist, I always return to one question: why legal, engineering and product teams read the same rule differently, and what it takes for them to act on it together?
Five chapters
From accessibility law to the AI Act
2000–09
Accessibility & digital regulation
Italy’s first accessible online bank, the EIAO observatory, UWEM 1.0 and the W3C WCAG 2.0 Working Group.
2009–13
Privacy research at the LSE
Doctoral research within the EnCoRe consent and revocation project, with fieldwork across UK finance, telecoms and the public sector.
2011–18
LegoViews & co-creation
LEGO® SERIOUS PLAY®, LegoViews and research leadership at Foolproof, Wipro Digital, Lithium and Santander UK.
2018–25
DesignOps & R&D operations
Building design, research and R&D operations at Intuit, Tide, Babylon Health, TrueLayer and 8×8.
2025–
RegOps & responsible AI
Founded Euler, an AI-powered RegTech venture; now consulting on the AI Act and DORA.
Experience
- 2026– · Consultant
- 2025–26 · Founder & CEO · Euler Management (AI-powered RegTech)
- 2023–25 · R&D Operations Strategist · 8×8
- 2022–23 · Head of Experience Design Operations · TrueLayer
- 2021–22 · DesignOps Director · Babylon Health
- 2018–21 · International DesignOps Lead & Principal XD Researcher · Intuit
- 2014–21 · Earlier roles · Tide, Santander UK, Lithium, Wipro Digital, Foolproof
- 2009–13 · Doctoral Researcher · London School of Economics
- 2000–09 · Usability, accessibility & digital regulation consultant · Italy, Belgium, UK, Hungary
Selected achievements
- Secured $1M in C-level funding for a cross-functional European Accessibility Act programme, achieving 162% ROI in year one
- Founded Euler and built a generative proof of concept translating EU regulation into structured product obligations and audit-ready evidence
- Audited and delivered Italy’s first accessible online banking platform (WeBank, 2004), driving a 14% increase in new current accounts
- Delivered a 32% reduction in unplanned work and a 24% improvement in on-time delivery within six months
- Regained 900 working days of team productivity over two years, with 25% to 70% budget savings across several organisations
- Cut research lead time by 65% through a GDPR, PIPEDA and CCPA compliant participant sourcing service
Regulatory & standards
- European Commission expert evaluator and rapporteur since 2006 (FP6 to Horizon Europe; REA, EACEA, DG CONNECT)
- W3C WCAG 2.0 Working Group member (2002–03)
- Contributor to UWEM 1.0; Lead Researcher for Italy on the EU FP6 EIAO observatory
- Accessibility and e-inclusion policy advisor to TrustItalia / Verisign (2002–05)
- EnCoRe consent and revocation research (2009–13)
Education
- London School of Economics · PhD (ABD), Information Systems & Innovation Group, 2009–13
- Università degli Studi di Pavia · MSc Sociolinguistics & Applied Linguistics, 110/110 cum laude
- BME / ITTK Budapest · Research Fellow, 2004–05
- Cornell · Executive Certificate in Business Strategy, 2017
- EITCA Academy · Artificial Intelligence certification (in progress)
- Languages · Italian and Hungarian (native bilingual), English (fluent)
Writing, speaking & teaching
- 1.7K followers on Medium; published in UX Collective and Bootcamp
- Chaired all four editions of Henry Stewart DesignOps London and the Rosenfeld Media DesignOps Summit
- Guest lecturer since 2003 at universities in Italy, France, the UK, Denmark and Hungary
- Six books and reports and 19 papers, on Academia.edu
- Creator of LegoViews, a model-based interviewing method
In the press
- May 2025 · Patrizia Bertini · Rosenfeld Media
- Oct 2024 · #PeopleYouShouldKnow: Pat Bertini · LinkedIn
- 2023 · Design Ops Symposium speaker profile · Henry Stewart Events
- 2022 · Patrizia Bertini | User Research Yearbook · User Interviews
- Feb 2021 · Tecnologia, ricerca e l’importanza del mentoring: intervista a Patrizia Bertini · WomenX Impact
- Jan 2015 · Meet the #mex15 speaker: Patrizia Bertini · MEX
- Dec 2009 · Pat Bertini
- Jun 2008 · Patrizia Bertini — Who is Who · Key4biz
Let’s work together.
Consulting, fractional roles, teaching or research.
© 2026 Patrizia Bertini · London
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